Privacy Policy

Last updated: November 16, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact customer support. This may include:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely through our payment partners)
  • Order history and preferences
  • Communications with our customer support team

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food delivery orders
  • Communicate with you about your orders and account
  • Provide customer support and respond to inquiries
  • Improve our services and develop new features
  • Send you promotional offers (with your consent)
  • Ensure the security and integrity of our platform

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing through trusted partners

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With restaurant partners to fulfill your orders
  • With delivery partners to complete deliveries
  • With payment processors to process payments
  • When required by law or to protect our rights
  • With your explicit consent

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. This typically includes:

  • Account information: Until you delete your account
  • Order history: For customer service and legal compliance
  • Payment information: As required by financial regulations
  • Communications: For customer support purposes

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@oyoeats.lk

Phone: +94 72 878 7872

Address: OYO Eats, Nawalapitiya, Sri Lanka